FAQs

Frequently Asked Questions

1. What is Yaegur?
Yaegur is an online store offering furniture and home products for everyday use. Product pages include available details such as materials, dimensions, colors, and features where applicable.

2. Where is Yaegur based?
Yaegur LLC is registered in the United States, with a business address in Denver, Colorado.

3. How can I contact Yaegur?
You can contact our support team by email at support@yaegur.us. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time.

4. What payment methods do you accept?
Available payment methods may include Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay, depending on what is available at checkout.

5. What currency are your prices shown in?
Prices on our website are shown in U.S. Dollars (USD), unless otherwise stated.

6. Is payment required before my order is processed?
Yes. Orders are processed after successful payment confirmation.

7. How long does order processing take?
Orders generally require 1–3 business days for processing after successful payment confirmation.

8. What is your order cut-off time?
Orders placed before 5:00 PM Central Time, Monday through Friday, are generally processed on the same business day. Orders placed after the cut-off time are processed on the next business day.

9. Do you offer free shipping?
Yes. Free Standard Shipping is available on all orders, subject to shipping availability for the delivery address.

10. How long does delivery take?
After an order has been dispatched, delivery generally takes up to 7 business days. Actual delivery times may vary depending on the destination and shipping service.

11. How long will my complete order take to arrive?
The estimated total delivery timeframe is 2–10 business days from the date the order is placed. This includes 1–3 business days for processing and up to 7 business days for delivery after dispatch.

12. Will I receive tracking information?
When tracking information is available, it will be provided in the shipping confirmation email after your order has been dispatched.

13. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to correct your shipping information. Changes may not be possible once an order has been processed or dispatched.

14. Can I cancel my order?
You may contact us as soon as possible to request a cancellation. Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

15. What is your return period?
We offer a 30-day return window. Customers may request a return within 30 calendar days from the date their order is delivered.

16. What condition must an item be in to qualify for a return?
Returned items should be in their original condition and should not show signs of misuse or intentional damage. We may review the condition of the returned item before determining whether the return is eligible for a refund.

17. How do I request a return?
Please contact us at support@yaegur.us within the 30-day return period. Include your order number, the name and email address used for the order, the reason for the return, and photos of the item where relevant. Our support team will provide further return instructions.

18. When will I receive my refund?
Once the returned item has been received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to the original payment method within approximately 5–7 business days. Processing times may vary depending on your payment provider or financial institution.

19. What should I do if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible after delivery at support@yaegur.us. Include your order number and clear photographs showing the issue so that our team can review your request.

20. What happens if my shipment is delayed or lost?
Delivery may occasionally be affected by circumstances such as severe weather, holidays, increased shipping volume, carrier delays, or transportation disruptions. If your shipment appears to be lost or is delayed beyond the estimated timeframe, please contact our support team with your order details so we can review the issue.

21. Where can I find information about shipping, returns, and refunds?
You can find more information in our Shipping Policy and Refund & Return Policy. If you have a question that is not covered in our policies or FAQs, you can contact us at support@yaegur.us.

Yaegur Contact Information

Trading Name: Yaegur
Legal Entity: Yaegur LLC
Registration Number: 20268145770

Business Address:
1500 N GRANT ST STE 4856
DENVER, CO 80203
United States

Email: support@yaegur.us

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time