Refund policy

Thank you for shopping with Yaegur. This Refund & Return Policy explains how you can request a return and receive an eligible refund.

30-Day Return Window

We offer a 30-day return window.

Customers may request a return within 30 calendar days from the date their order is delivered.

Return requests submitted after the 30-day period may not be eligible unless otherwise required by applicable law.

Return Eligibility

To request a return, please contact our customer support team within 30 calendar days of receiving your order.

Items should be returned in their original condition and should not have been intentionally damaged or misused after delivery.

Once we receive the returned item, we will review its condition to confirm whether it meets the return requirements. If the return is eligible, the refund will be processed according to our Refund Process.

How to Request a Return

Before sending an item back, please contact us at:

Email: support@yaegur.us

Please include your:

Order number
Name used for the order
Email address used during checkout
Reason for the return
Photos of the item, where relevant

Our support team will provide further instructions regarding the return.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed.

Please do not send a return to the business address listed on this page unless our support team specifically instructs you to do so.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during checkout within approximately 5–7 business days.

Processing times may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue so that we can review your request.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with this policy.

Contact Information

Trading Name: Yaegur
Legal Entity: Yaegur LLC
Registration Number: 20268145770

Business Address:
1500 N GRANT ST STE 4856
DENVER, CO 80203
United States

Email: support@yaegur.us

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time

Policy Updates

Yaegur may update this Refund and Return Policy when necessary. Any changes will be published on this page.